Return Policy

This Return & Refund Policy is formulated by cireget.com in accordance with international cross-border e-commerce consumer protection laws and regional commodity trading regulations, applicable to all eligible transaction orders on the official website. This policy systematically standardizes the return time limit, return product qualification standards, non-returnable product scope, freight liability division, refund processing cycle, abnormal after-sales handling and dispute resolution rules to fully protect the legitimate consumption rights and interests of global users shopping on cireget.com.

In terms of return time limit, cireget.com implements a unified 30-day global standard return cycle, which takes effect from the official package signing date of the logistics system. Users can initiate return and refund applications within 30 valid days for product quality defects, platform wrong delivery, missing accessories, product functional failure and legitimate no-reason return demands. If the expiration date coincides with weekends or international statutory holidays, the return time limit will be automatically postponed accordingly. Any return application exceeding the valid 30-day cycle will not be accepted by the platform. In terms of return product qualification, all returned products must maintain brand-new, uninstalled and unused status, without artificial scratches, stains, deformation, oxidation and wear marks. The returned products must be complete with the original official packaging, product labels, qualification certificates, complete accessories, installation manuals and supporting materials of cireget.com. Products with obvious installation traces, artificial damage, missing accessories, damaged original packaging and secondary use traces are deemed unqualified return goods, and the platform has the right to reject return and refund applications. In terms of non-returnable scope, customized lamps tailored according to user personal needs, clearance final-sale products, limited-time flash sale promotional products, and products damaged due to user improper installation and personal use errors after signing are not eligible for return and refund services.

In terms of freight liability division, for return demands caused by platform responsibilities including product quality problems, wrong delivery, missing accessories and functional defects, all return freight, handling fees and return customs fees shall be fully borne by cireget.com, and the platform will provide free return labels or full freight reimbursement services. For user-initiated no-reason returns and personal dislike returns, all return freight, customs clearance fees, exchange rate losses and return handling fees shall be borne by users themselves, and the original shipping fee paid by users during order placement is non-refundable.

In terms of refund processing cycle, after the platform receives and inspects the returned products and confirms that they fully meet the return standards of cireget.com, the refund will be processed within 3-7 working days. All refunds will be returned through the original payment channel. Bank handling fees and currency conversion fees generated during the refund process shall be borne by the user’s payment institution. In terms of abnormal after-sales handling, users who receive defective or wrong goods can submit after-sales applications with picture and video evidence within 7 working days after signing. After official verification, the platform supports three solutions: free replacement of new products, partial refund compensation and full refund. For minor defective products that do not affect normal lighting use, users can choose partial refund compensation to avoid unnecessary cross-border return costs. The platform has the right to reject malicious returns, repeated false after-sales applications and abnormal arbitrage transaction behaviors, and can restrict user account permissions accordingly. All return and refund disputes on cireget.com shall be first resolved through official friendly negotiation. If the negotiation fails, the dispute shall be handled in accordance with international cross-border e-commerce dispute resolution rules. This policy is the sole valid after-sales service specification of the platform.